Terms and Conditions

• A deposit of up to 50% of the value of the order is required with the order.
• When the remainder of the payment has been received, and cleared, the finished miniatures will be dispatched by first class registered post or courier.
• You have 7 days, from receipt of the completed miniatures, to contact me regarding any issues.
• Postage and packing is charged at cost and includes registered post or courier services.
• The quality of the finished product is to some extent affected by the quality of the casting. Please take this into consideration when sending your miniatures.
• Unless otherwise requested, all non Flames of War figures will be based individually, using Rededra 25mm diameter or 20mm square bases.
• All Flames of War figures will be based using standard FoW indented bases, unless advised otherwise at time of commission.
• All figures to be provided ready for painting, assembled and sorted into units/stands.
• Where the customer asks PfW to purchase figures, the cost of this will be added to the deposit.
• It is the customers responsibility to inform PfW of any particular requests for colours or designs, with the original order.
• Work will be undertaken in the order of payment clearance.
• Once an order is started, PfW will send the costumer progress reports, including photographs, so that they can see how the work is progressing.